How Do You Cancel Your Shopify Subscription?

If you are contemplating ending your Shopify subscription, the process is straightforward but requires attention to certain details to ensure a smooth transition. Whether you want to pause your subscription or cancel it outright, understanding the necessary steps and implications can save you time and prevent potential issues.

Understanding Your Subscription Options

Shopify offers different plans and flexibility in managing your store. You can either pause your store temporarily or deactivate it permanently. Knowing your options helps in making an informed decision aligned with your business needs.

Pause and BuildAllows you to continue accessing your admin panel and editing products at a reduced cost.$9/month
Full DeactivationCompletely deactivates your store and ends your subscription.No ongoing cost

How to Proceed with Subscription Cancellation?

Initiating the cancellation of your Shopify subscription involves a few critical steps:

  • Log into your Shopify admin as the store owner.
  • Navigate to ‘Settings’ and then select ‘Plan’.
  • Click on ‘Deactivate store’ and follow the prompts to either pause or cancel your subscription based on your selected plan.

Remember to consider the impact of pausing or deactivating your store, especially if you have pending transactions or outstanding obligations.

Are There Alternatives to Cancellation?

Before deciding to cancel your Shopify subscription, consider alternatives like the Pause and Build plan which allows you to maintain limited store functionality at a reduced cost. This plan might be ideal if you foresee a future need to reactivate your store.

What Are the Implications of Cancelling?

When you cancel your Shopify subscription, it is essential to understand the implications, such as losing access to your store’s admin and potentially impacting your customers if not handled correctly. Ensure all orders are fulfilled and customer queries are resolved before complete deactivation.

Key Considerations Before You Cancel

Here are some crucial points to ponder before finalizing your decision:

  • Ensure all financial obligations are settled.
  • Consider downloading important data, such as customer information and financial records.
  • Check the impact on any third-party services or integrations.

Final Steps Before You Say Goodbye

Before you deactivate your Shopify store, take the following actions to ensure a seamless transition:

  • Communicate with your customers about the status change.
  • Securely back up all important data.
  • Review and confirm all settings in your Shopify admin.

Still Have Questions?

  • Can I reactivate my Shopify store after cancellation? Yes, your data is stored for two years, allowing you to reactivate and resume operations during this period.
  • What happens to my domain if I cancel? If you purchased your domain through Shopify, you might need to transfer it to another provider to continue using it elsewhere.
  • How do I handle subscriptions or pre-orders? Resolve any pending orders or subscriptions to ensure a smooth transition for your customers.
  • Is it possible to cancel third-party apps individually? Yes, you should cancel any app subscriptions individually to avoid continued billing.
Scroll to Top